Services

Our main focus is to help you develop and maintain as much independence and control as possible, whilst experiencing an improvement in your quality of life. Our service is delivered by trained and highly experienced support workers. Services can be provided 24hrs a day 365 days a year, with a staff member on site 24/7 if necessary and floating support available depending on the level of the young person’s needs.

We will also hold review sessions once a month to ensure that young people are actively engaged in Education, Training and or Employment. The key-worker may need to make referrals to relevant services and we will always seek consent to do this


Education, Employment, Activities key work sessions
  • Support and access to apprenticeships, training and education.
  • We will help identify colleges, courses and employment opportunities.
  • EH will help assist you with completing application forms and CV’ and interview practice.
  • Accessing recreational activities and clubs (sports/music/creative arts)
  • Assistance with maintaining contact with family and friends
Accommodation and Key work sessions:
  • We will provide a clean, friendly and homely environment and accommodation – with a starter pack to provide you with your daily living essentials.
  • The accommodation will be staffed according to the needs of the young people
    however, support can be accessed 24hrs a day, seven days a week. We will be responsible for all general repairs and maintenance.
  • We ARE NOT responsible for liable for your own personal belongings, if anything is lost or damaged that is your responsibility.
  • All key workers are able to offer advice and support to any issues/problems/queries you may encounter during your stay at Vital Lives . Your key work sessions are your time to seek advice, discuss, complain or simply talk through your feelings, we want to ensure that you feel supported and listened to.
Health Sessions
  • We will ensure you are aware of the location of the nearest hospital, NHS walk in health centre, sexual health clinic, alcohol, drug and substance misuse service, One-stop information service and other services requested.
  • Accessing specialist counselling services, professional help and/or other agencies.
  • Arranging and attending appointments.
  • Liaising with social worker, doctors, family etc.
  • Dealing with emotional difficulties (stress/anxiety) (informal counselling) Monitoring and supervising the use of prescribed medication though prompting Arranging prescriptions and medication collection from the pharmacy.
  • Making referrals to relevant mental health services.
Managing Budgeting and Independence

  • Assistance with budgeting for food, bills, clothing, recreation etc.
  • Assistance with benefits applications etc.
  • Opening a bank account
  • Assistance with preparing shopping lists, shopping and preparing meals.
  • Understanding the importance of nutrition and hygiene
  • Help with cleaning home/room, making bed, laundry, ironing etc.
  • Prompting and guidance with daily personal hygiene routines
  • Health & Safety advise on kitchen and home operating & maintaining kitchen equipment.
  • Advise on fire safety, food hygiene and storage.
  • Support developing life skills and confidence
Partnerships / Working together

  • We will continue to build partnerships with professionals/agencies to give you access to a network of support.
  • We will work closely with the local authority and social work team to ensure you have access to the services that meet your needs.
  • Assisting with religious and cultural observances.
  • Reporting repairs and maintenance issues.
  • Assisting with organising social events.
  • Every month your keyworker will submit a report about how you have settled in, your progress, opportunities identified, your strengths and weaknesses and will provide you an opportunity to give your views and comments.
Other professionals you may see in the unit to offer support and their service will either be:

  • Connections Adviser
  • Health Professionals
  • Police Officers
  • Alcohol and Drug Misuse Team
  • Housing Officers
  • Youth Offending Workers
  • Care Leavers Advocacy Services